NewsEventsWork with us
ESEN

Complaints book

Select the company with which you want to register your request
1
Consumer claimant identification
2
Contracted good identification
3
Complaint details

1. Consumer claimant identification

Use this form to register your document. Complete the requested data correctly.

(*) Required fields

calendar_month
Character limit0/100

Building together the future we dream of

Contact us

Contact information

Corporate content

Legal information

Whistleblowing and Concerns Channel
Complaints Book

© 2026 Cementos Pacasmayo S.A.A. - RUC 20419387658 l All rights reserved

Security notice to our customers

We have detected the existence of various scam schemes in which unscrupulous individuals, improperly using our name and leveraging our reputation, are making false commercial offers intended to deceive our customers.

storefront

Official sales channels

Cementos Pacasmayo does not make direct sales, provide quotations, or request payments or deposits via WhatsApp. Any payment requests made through this channel are fraudulent.
inventory_2

Data care

Cementos Pacasmayo does not offer vehicles or machinery for sale, nor does it request confidential information, deposits, or money transfers for raffles or promotions.
public

Official websites

Cementos Pacasmayo has an official corporate website and the digital platforms listed below. Any other page or platform not included in this list is not associated with our brands.

We invite you to visit our official platforms, where we guarantee the security of your data:

Pacasmayo
https://www.cementospacasmayo.com.pe
Construye Experto
https://construyexperto.pe
Ayu
https://www.ayu.pe

To prevent this type of fraudulent activity, we recommend that users access our website directly by typing the address into the browser’s address bar, thus avoiding any malicious redirection. We also advise verifying our company’s current logo, which appears at the bottom of this notice.

Official communication channels

Pacasmayo95555 5555
Don Manuel95555 5555
phone
Phone line01 317 6000

Our company has reported this matter to the relevant authorities in order to initiate the corresponding investigations and sanction those responsible. Additionally, we inform you that, through our cyber-monitoring system managed by our Information Security team, the necessary measures are already being taken against the associated fraudulent sites.